{"id":57,"date":"2026-07-26T19:09:28","date_gmt":"2026-07-26T19:09:28","guid":{"rendered":"https:\/\/www.dmmedicine.com\/yardim\/"},"modified":"2026-10-22T10:04:20","modified_gmt":"2026-10-22T10:04:20","slug":"help","status":"publish","type":"page","link":"https:\/\/www.dmmedicine.com\/en\/yardim\/","title":{"rendered":"Help Center"},"content":{"rendered":"<p class=\"dm-yardim-alt-baslik has-magaza-metin-ikincil-color has-text-color has-orta-font-size wp-block-paragraph\">Orders, shipping, returns, and frequently asked questions\u2014everything you are looking for is right here.<\/p>\n\n\n\n<div class=\"wp-block-buttons dm-quicknav is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-magaza-derin-color has-kart-background-color has-text-color has-background wp-element-button\" href=\"\/en\/kargo-takip\/\">Cargo Tracking<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-magaza-derin-color has-kart-background-color has-text-color has-background wp-element-button\" href=\"#kargo\">Shipping &amp; Delivery<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link has-magaza-derin-color has-kart-background-color has-text-color has-background wp-element-button\" href=\"#iade\">Refund<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link has-magaza-derin-color has-kart-background-color has-text-color has-background wp-element-button\" href=\"#sss\">Frequently Asked Questions<\/a><\/div>\n<\/div>\n\n\n\n<h2 id=\"kargo\" class=\"wp-block-heading has-buyuk-font-size\">Shipping &amp; Delivery<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free shipping:<\/strong> Free shipping on orders of 1,000 TL and above.<\/li>\n\n\n\n<li><strong>Same-day shipping:<\/strong> Orders placed by 16:00 are shipped on the same day.<\/li>\n\n\n\n<li><strong>Delivery time:<\/strong> Usually 1\u20133 business days with the contracted shipping company.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"iade\" class=\"wp-block-heading has-buyuk-font-size\">Returns and Right of Withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From the date you receive the product <strong>14 days<\/strong> you can exercise your right of withdrawal within this period. Due to health and hygiene reasons, <strong>unopened packaging<\/strong> Products may be returned with the receipt. Supplements and cosmetics with opened packaging are not eligible for return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regarding your return request <a href=\"\/en\/contact\/\">Contact Us<\/a>. For detailed conditions <a href=\"\/en\/distance-sales\/\">Distance Selling Contract<\/a>.<\/p>\n\n\n\n<h2 id=\"sss\" class=\"wp-block-heading has-buyuk-font-size\">Frequently Asked Questions<\/h2>\n\n\n\n<details class=\"wp-block-details dm-sss is-layout-flow wp-block-details-is-layout-flow\"><summary>Are the products authentic?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. All products we sell are original.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details dm-sss is-layout-flow wp-block-details-is-layout-flow\"><summary>When will my order arrive?<\/summary>\n<p class=\"wp-block-paragraph\">Orders placed by 16:00 are shipped the same day; delivery usually takes 1\u20133 business days.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details dm-sss is-layout-flow wp-block-details-is-layout-flow\"><summary>How much is the shipping fee?<\/summary>\n<p class=\"wp-block-paragraph\">Free shipping on orders of 1,000 TL and above. For orders below that, the shipping fee is shown in the order summary.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details dm-sss is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the payment secure?<\/summary>\n<p class=\"wp-block-paragraph\">Payments are processed through a licensed payment institution infrastructure. Your card details are not stored on our site.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details dm-sss is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you issue an invoice?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, an invoice is issued for every order.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details dm-sss is-layout-flow wp-block-details-is-layout-flow\"><summary>How to return?<\/summary>\n<p class=\"wp-block-paragraph\">Within 14 days, unopened products can be returned with their invoice. It is sufficient to contact us for the return.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details dm-sss is-layout-flow wp-block-details-is-layout-flow\"><summary>What happens if the product is out of stock?<\/summary>\n<p class=\"wp-block-paragraph\">Current stock information is visible on the product page. If you wish, you can request notification when it is back in stock.<\/p>\n<\/details>\n\n\n\n<p class=\"has-magaza-metin-ikincil-color has-text-color has-kucuk-font-size wp-block-paragraph\">If you couldn't find what you are looking for <a href=\"\/en\/contact\/\">from our contact page<\/a> You can reach us.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sipari\u015f, kargo, iade ve s\u0131k\u00e7a sorulan sorular \u2014 arad\u0131\u011f\u0131n\u0131z her \u015fey burada. Kargo &amp; Teslimat \u0130ade ve Cayma Hakk\u0131 \u00dcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z tarihten itibaren 14 g\u00fcn i\u00e7inde cayma hakk\u0131n\u0131z\u0131 kullanabilirsiniz. Sa\u011fl\u0131k ve hijyen gere\u011fi, ambalaj\u0131 a\u00e7\u0131lmam\u0131\u015f \u00fcr\u00fcnler faturas\u0131yla birlikte iade edilebilir. Ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f takviye ve kozmetik \u00fcr\u00fcnler iade kapsam\u0131 d\u0131\u015f\u0131ndad\u0131r. \u0130ade talebiniz i\u00e7in bizimle ileti\u015fime [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-magaza-dar","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":1,"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":1489,"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/pages\/57\/revisions\/1489"}],"wp:attachment":[{"href":"https:\/\/www.dmmedicine.com\/en\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"well played","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}