Parties
Seller: DM Medicine İlaç İthalat İhracat Ltd. Şti.
Address: Koza Neighborhood, 1655th Street, Akbatı AVM C Block No: 6 C, Interior Door No: 53, Esenyurt / Istanbul
Email/Phone: info@dmmedicine.com / 0850 840 52 95
Recipient: ……………
Delivery address: ……………
Email/Phone: …………… / ……………
Subject and Order
This contract regulates the rights and obligations regarding the sale and delivery of the products ordered by the Buyer via www.dmmedicine.com within the scope of the Law No. 6502 and the Regulation on Distance Contracts. The Preliminary Information Form, the order summary, and the product information at the time of the order are parts of the contract.
| Product | Piece | Price including VAT |
|---|---|---|
| …………… | …………… | …………… |
Shipping: ……………
Discount: ……………
Total: ……………
Payment method: ……………
Order date/number: …………… / ……………
Before placing an order, the buyer can review and correct the product, quantity, address, price, and payment information. It is clearly indicated that clicking the “Complete Order” button constitutes an obligation to pay. The buyer is notified immediately via email, SMS, or a similar channel that the order has been received.
Payment and Delivery
Payment is made using one of the methods listed on the order screen. No additional services or fees will be charged unless explicitly selected by the buyer. The product will be delivered within the promised timeframe; if no timeframe is specified, it will be delivered within thirty days at the latest. The unavailability of the product in stock does not, by itself, constitute impossibility of performance. If performance becomes impossible, the Buyer will be notified, and the amount charged will be refunded within the legally prescribed timeframe.
The risk of loss or damage to the product remains with the Seller until the Buyer or a third party designated by the Buyer takes delivery of the product; this is without prejudice to the case where the product is delivered to a carrier selected by the Buyer independently of the Seller. Filing a report for a damaged package speeds up the process, but the absence of such a report does not void your legal rights.
Right of Withdrawal
The buyer may cancel the purchase within fourteen days of delivery without providing a reason and without paying a penalty. Cancellation is also possible prior to delivery. For a single order delivered in separate shipments, the period begins with the delivery of the last item; for a product consisting of multiple parts, it begins with the delivery of the last part.
A notice of withdrawal may be submitted to info@dmmedicine.com or through the returns section on the website. Use of the sample form is not required. The recipient must ship the product within ten days of receiving the notice.
Return address: ……………
Preferred shipping carrier and method: ……………
If the specified contracted carrier is used, the consumer will not be charged a return fee. If there is no branch of the carrier in the consumer’s location, the Seller will arrange for the product to be picked up without charging any additional fees. The Seller will refund the payment received, including the standard shipping fee, to the original payment method within fourteen days of receiving the notice of withdrawal.
The Buyer may inspect the product only to the extent necessary to understand its nature and functionality. The Buyer may be held liable for any loss in value resulting from use beyond this limit.
Exceptions to the Right of Withdrawal
If the conditions set forth in the law are met, the right of withdrawal cannot be exercised for products that are perishable or whose expiration date may pass quickly, for products customized for a specific individual, and for products whose protective packaging has been opened after delivery and whose return is not appropriate for health or hygiene reasons.
The fact that a product is a dietary supplement or cosmetic does not automatically exclude an unopened item from return. Exceptions apply depending on the product’s characteristics and whether the protective packaging has been opened. Rights regarding defective products are reserved in all cases.
Defective Products and Disputes
If the product is defective, the Buyer may exercise one of the following rights under the terms of the law: a refund, a price reduction, free repair, or replacement with a defect-free item. A defect that becomes apparent within six months of delivery is presumed to have existed at the time of delivery; the burden of proof to the contrary generally rests with the Seller. Liability lasts for two years from the date of delivery, unless a longer period is specified.
In disputes, depending on the monetary threshold, the Consumer Arbitration Board at the Buyer’s place of residence or at the location where the transaction took place has jurisdiction; in cases exceeding this threshold, the Consumer Court has jurisdiction, subject to the provisions regarding mandatory mediation as a prerequisite for litigation.