Orders, shipping, returns, and frequently asked questions—everything you are looking for is right here.
Shipping & Delivery
- Free shipping: Free shipping on orders of 1,000 TL and above.
- Same-day shipping: Orders placed by 16:00 are shipped on the same day.
- Delivery time: Usually 1–3 business days with the contracted shipping company.
Returns and Right of Withdrawal
From the date you receive the product 14 days you can exercise your right of withdrawal within this period. Due to health and hygiene reasons, unopened packaging Products may be returned with the receipt. Supplements and cosmetics with opened packaging are not eligible for return.
Regarding your return request Contact Us. For detailed conditions Distance Selling Contract.
Frequently Asked Questions
Are the products authentic?
Yes. All products we sell are original.
When will my order arrive?
Orders placed by 16:00 are shipped the same day; delivery usually takes 1–3 business days.
How much is the shipping fee?
Free shipping on orders of 1,000 TL and above. For orders below that, the shipping fee is shown in the order summary.
Is the payment secure?
Payments are processed through a licensed payment institution infrastructure. Your card details are not stored on our site.
Do you issue an invoice?
Yes, an invoice is issued for every order.
How to return?
Within 14 days, unopened products can be returned with their invoice. It is sufficient to contact us for the return.
What happens if the product is out of stock?
Current stock information is visible on the product page. If you wish, you can request notification when it is back in stock.
If you couldn't find what you are looking for from our contact page You can reach us.